They carry as much weight as a recommendation from a trusted friend. Essentially, the alternative to paying for reviews here is listening to customers and doing what you can to implement the changes they’re suggesting. Rather than throwing money toward review collection, focus on improving your customer service. Clients that notice how your business is responding to their ideas can then be approached for new reviews.

This helps you avoid looking like you’re gaming the system. Whitespark notes that it may make sense for your business to hand out paper review requests, such as if your business is a cleaning company. In this case, you can send a follow-up email a few days or weeks after the purchase, and ask them how they like the product. Make sure to include a direct link to the place you’d most appreciate a review, such as your Google Business Profile page or Facebook.

The more reviews you collect, the more text there is about your business that Google and other search engines can index and pull up when someone tries to search for your product or service. If you can prove the bad business review is inaccurate or fake, be sure to get it removed and publicly address the incident, all without shaming the reviewer. It can be tempting to run with your emotions and jump at the chance to defend your business. However, it is crucial to take the time to cool down before developing and positing a direct response to a customer. Attempt to look at the issue and situation from the customer’s perspective. While you should not respond to the review immediately, you should still act relatively quickly.

Communicating with your customers is an essential part of running a business, and that doesn’t change in response to bad feedback. Thankfully, a bad review doesn’t mean the end for your business. Read more about buy Instagram Followers here. So long as you remain professional and courteous, customers will respond positively even when things occasionally go wrong.

It can get you new copies of your policy documents and help you get in touch with your provider if you need assistance. With CoverWallet, you can start by talking with an insurance advisor or start directly with quotes. You can get quotes from multiple reputable insurers, including Hiscox, Chubb and Progressive.

Above all else, when dealing with bad reviews, do not become defensive or argue with customers. While you may feel that a particular review is unfair to your business, it’s not worth countering an upset customer’s grievances in a permanent public forum. Surveys have found that 90 percent of consumers read online reviews before buying a business’ products or services and that 88 percent of consumers trust online reviews as much as personal recommendations. Not only do 72 percent of consumers say that positive reviews make them trust local businesses more, but consumers spend 31 percent more money with businesses that have excellent online reviews.

If any company is asking you to do so, you are well within your rights to decline. Others take a different route in the form of affiliate marketing. First, they register with a couple of companies to promote their products online. Then, they write lists like these, painting the companies as the best and earning a commission for every sale/signup through their website.